Last Updated: March 28, 2026
1. Freshness Guarantee / 新鲜度保证
EN: At Achya Fruits Trading, we provide a 100% Quality Guarantee. All durian pulp is inspected for ripeness and "no rosak" (no spoiled parts) before packing.CN: 在 Achya Fruits Trading，我们提供 100% 品质保证。所有榴莲果肉在包装前均经过熟度检查，确保没有死肉或损坏。
2. Reporting Issues / 报告质量问题
EN: Due to the perishable nature of fresh durian, any quality issues must be reported within 2 hours of receiving the delivery.CN: 由于新鲜榴莲属于易腐烂食品，任何质量问题必须在收到货后的 2 小时内 提交报告。
How to report / 如何报告：
Contact us via WhatsApp: +6018-941 8322
Provide your Order Number.
Provide Clear Photos/Videos showing the specific issue (e.g., spoiled flesh, unripe parts).
3. Eligibility for Refund or Replacement / 退款或更换资格
EN:
Approved: Significant spoilage, sour/fermented smell upon arrival, or incorrect item sent.
Not Approved: Minor bruising due to transportation, personal preference for taste/texture, or spoilage due to customer not being present for delivery.CN:
予以受理： 严重的变质、送达时已有酸味/发酵味、或发错货。
不予受理： 运输造成的轻微压痕、个人口味/口感偏好、或因顾客未及时收货而导致的变质。
4. Resolution / 处理方案
EN: Upon verification, we may offer a one-to-one replacement, a partial refund, or store credit for your next purchase at our sole discretion.CN: 经核实后，我们将根据具体情况提供一对一更换、部分退款或下次购买时的抵用金，最终决定权归我司所有。
5. Cancellation / 取消订单
EN: Orders for fresh/frozen durian cannot be cancelled once they have been processed for delivery.CN: 一旦订单进入配送处理阶段，新鲜/冷冻榴莲订单将无法取消。